FREQUENTLY ASKED QUESTIONS
WARRANTIES ON PRODUCTS
Gilardoni guarantees the authenticity of all products offered on the site and is responsible for any defects in accordance with the provisions of Italian law.
Shipping costs are not included in the purchase price but, if the shipment is not indicated as “free”, they are determined at the time of conclusion of the purchase and must be added up before proceeding with payment.
The products will be delivered by DHL courier within 1-3 working days from the time the contract is concluded. These times refer only to shipments to Italy. Confirmed orders will start from Monday to Friday (until 5 pm)
TERMS OF PAYMENT
The payment methods provided are as follows:
– Credit cards and prepaid cards (Visa, Mastercard, American Express, Maestro).
– Bank transfer (from Italy IT02P 05696 10901 0000 20297 X95), (from all over the world IT02P 05696 10901 0000 20297 X95 POSOIT22 SPESE OUR)
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the purchase within 14 days from the date of receipt of the goods, by means of an explicit declaration to be sent to Gilardoni by registered letter or e-mail, using the form referred to in General Conditions 8.2.
Subject to Gilardoni’s authorization, the customer must contact the DHL courier to collect the goods and provide the attached code.
The costs of returning the goods will be deducted from the refund.
Gilardoni guarantees the total security of all transactions and all information provided at the time of purchase.